terraware-server

Configuring support tickets with Atlassian

Feature requests and bug reports submitted are triaged as Jira service issues on Atlassian. This requires configuring terraware-server with the right Atlassian API credentials.

Prerequisites

• Atlassian Cloud site with Jira
• An Atlassian account with the target service management project permission

Step 1: Generate an API Token and configure client authentication

Go to the Atlassian API Token console. API tokens can be managed here.

Step 2: Find the Service Desk Key

The service desk tag is the project to hold support issues.

https://{your-domain}.atlassian.net/jira/servicedesk/projects/{project-tag}/

Step 3: Add environmental variables

A local application yaml file:

terraware:
  atlassian:
    account: "ATLASSIAN ACCOUNT EMAIL"
    apiHost: "{your-domain}.atlassian.net"
    apiToken: "API TOKEN (STEP 1)"
    enabled: true,
    serviceDeskKey: "SERVICE DESK ID (STEP 2)"

For docker: set the following env

• TERRAWARE_ATLASSIAN_ACCOUNT
• TERRAWARE_ATLASSIAN_APIHOST
• TERRAWARE_ATLASSIAN_APITOKEN
• TERRAWARE_ATLASSIAN_ENABLED (set this to true)
• TERRAWARE_ATLASSIAN_SERVICEDESKKEY

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